Orders are going out Monday through Thursday after payment is received unless otherwise arranged with us.
To provide the most economical cost, we ship FedEx Priority Mail as default. If you prefer another service, please contact us. We package our fish using cycled water, pure oxygen and double-up 3 mil poly bags Due to some very active species, some fish may be tranquilized and appear sluggish. Please introduce them to fresh water if they have gill movement. We ship to the lower 48 states. Tracking No.’s shall be automatically received when using PayPal or upon request.
LIVE ARRIVAL GUARANTEE
Please buy with confidence that you will receive your fish alive and healthy. However, in the event that your fish are DOA ON OCCASION FEDEX MAY DELAY OR DAMAGE YOUR SHIPMENT. THEREFORE, WE HAVE LIVE ARRIVAL GUARANTEE. a digital picture of the deceased fish with the tail(s) cut off will need to be EMAILED to PRETTYKOIFISH@GMAIL.COM on the SAME day thAT THE shipment is received within three hours of declared arrival time. ONCE PICTURES ARE RECEIVED All legitimate DOA claims will be considered for replacement or refund of fish LESS the shipping cost. We are not responsible for shipping payments on DOAs or replacements.
We do not and will not knowingly ship fish into a restricted area. The buyer is ultimately and fully responsible for understanding and complying with any and all local, state or federal laws pertaining to the possession of fish at their locality. Contact your local department of fish and wildlife for more information regarding the laws in your area.
Please feel free to contact us at any time via phone at 419-370-0399 AND LEAVE A DETAILED MESSAGE SO WE CAN GET BACK TO YOU OR email PRETTYKOIFISH@GMAIL.com
YOUR FISH FROM OUR DOOR TO YOUR DOOR
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